Contact Center Representative - Badung

Join Duta Generasi Mandiri as a Contact Center Representative in beautiful Badung, Bali! We are seeking enthusiastic and customer-focused individuals to deliver exceptional service to our clients. This is a fantastic opportunity to develop your communication skills and grow your career in a dynamic and supportive environment.

As a Contact Center Representative at Duta Generasi Mandiri, you will be the first point of contact for our clients, providing them with information, resolving their queries, and ensuring their satisfaction. You will work with various tools such as CRM systems, ticketing software, and live chat platforms to streamline our customer service operations.

Based in Badung, Bali, you will enjoy a vibrant and welcoming work environment, surrounded by the natural beauty of the island. This role offers a competitive salary and opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Answering and directing customer inquiries via phone, email, and chat.
• Providing accurate and timely information to customers.
• Resolving customer complaints and issues to their satisfaction.
• Documenting customer interactions and maintaining accurate records.
• Assisting with data entry and updating customer information in our CRM system.
• Collaborating with the team to improve customer service processes and standards.
• Adhering to company policies and procedures.
• Maintaining a high level of professionalism and confidentiality.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or contact center role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM systems and ticketing software is a plus.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize work effectively.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.

🛠️ Keahlian

Lowongan Terkait